POLICIES

Children Policy

 To ensure we give our clients the attention they deserve we ask our clients to leave children ages 8 and younger home unless their child is scheduled for an appointment in our salon. If you do have your child come into the salon you will be responsible for cleaning up messes, and liable for any damage of Whip-Lash Salon property.  Children coming in for a service may be asked to reschedule if the child begins crying and moving their head excessively. This can be traumatizing to the child and dangerous for the stylist. We appreciate your understanding.   


 

Your appointments are very important to our Whip-Lash Salon team professionals.   We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.  Here is our general breakdown of cancellation fees:

    •    Less than 24-hour notice will result in a $25 NO-SHOW fee

  • Deposits are non-refundable

  • Multiple no-show appointments will result in %50 of appointment to be paid in order to book a future service.



As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

You are always welcome to call and double check any appointments if you’re unsure.


 

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10-minute grace period.  After that time, we will call to check in on you.  If you can make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service to keep your appointment in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible, so we can do our best to fit you in without upsetting the flow of our day!  

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

 

Pricing Policy

  • We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and salon menu updated, please note that prices and services are subject to change at any time.

 

Guarantee Services

We do not issue refunds on salon services. However, we always want you to be 100% satisfied with your services.  If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge.  Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

 

ANIMALS AND PETS IN THE SALON

The only animals permitted inside of Virtue Salon’s premises are approved service dogs. Law of the Georgia State Board of Cosmetology permits no other animals within the salon. We can’t allow them inside, and we don’t want you to leave them in the car, so please, leave them at home.





 

Consultations for all hair services are offered free of charge and are highly recommended for first time clients and for chemical services. During the consultation, should there be any previous over-processing due to prior chemical services, heat damage, or any other issues with your hair that may affect the outcome of your hair service, you will be made aware before your service is started.

We do not issue refunds on salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify a salon manager within three days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only with in the two weeks of the initial service.

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